Privacy Policy

Introduction Kelo Gear Ltd ("Kelo", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly, transparently and in accordance with applicable data protection legislation. This Privacy Policy explains how we collect, use, store and protect your personal information when you use the Kelo marketplace, visit our website, communicate with us or otherwise engage with our services. By creating an account, purchasing or selling through the marketplace, or otherwise using our services, you acknowledge that your personal information will be processed in accordance with this Privacy Policy. This Privacy Policy should be read alongside our Terms of Service and any other policies published on our marketplace.
About Kelo Kelo is an online marketplace dedicated to extending the life of quality outdoor sports gear through buying, selling and supporting the reuse of pre-owned equipment. Our details are as follows: Kelo Gear Ltd Company Number: 17382226 United Kingdom Email: kelogear@gmail.com For the purposes of the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, Kelo Gear Ltd is the Data Controller responsible for the personal information collected through the marketplace.
Information We Collect The information we collect depends upon how you interact with Kelo and the services you choose to use. Information You Provide When you create an account or use our marketplace, you may provide us with: your name; email address; telephone number (where provided); postal address; profile photograph; account login credentials; listings you create; photographs you upload; messages sent through the marketplace; reviews and ratings; customer support enquiries; and any other information you choose to provide. You are responsible for ensuring that the information you provide is accurate and kept up to date.

Transaction Information Where you buy or sell through Kelo, we may collect information necessary to facilitate the transaction, including: delivery details; billing information; order history; transaction records; payment confirmations; communications relating to purchases or sales; and information relating to disputes or refunds. Kelo does not store your full payment card details. Payments are processed securely by trusted third-party payment providers integrated with our marketplace.

Community Initiatives Where you participate in one of our community initiatives, such as equipment repair programmes, charitable donations or similar schemes operated by Kelo, we may collect information relevant to administering that initiative, including: your contact details; details of the equipment involved; photographs; inspection or repair records; donation records; payment information where applicable; and correspondence relating to your participation. We will only collect information that is reasonably necessary to administer the relevant programme.

Information Collected Automatically When you access the marketplace, certain technical information is collected automatically. This may include: your IP address; browser type and version; operating system; device information; pages visited; referring websites; time spent using the marketplace; usage statistics; and cookie and similar technology data. This information helps us maintain the security, performance and functionality of our marketplace and better understand how users interact with our services.

How We Use Your Personal Information We process personal information only where we have a lawful basis for doing so. Depending on how you use Kelo, we may use your personal information to: create and manage your account; facilitate purchases and sales; process payments; enable communication between buyers and sellers; administer community initiatives; provide customer support; improve the functionality and security of our marketplace; detect, investigate and prevent fraud or misuse; comply with our legal and regulatory obligations; enforce our Terms of Service; and communicate important service updates. Where you have expressly consented, we may also use your contact details to send marketing communications relating to Kelo, including updates, promotions and new features. You may withdraw your consent or unsubscribe from marketing communications at any time. This will not affect essential service communications relating to your account or transactions.
Legal Basis for Processing Under the UK GDPR, we process personal information on one or more of the following lawful bases: Performance of a Contract Where processing is necessary to provide our marketplace services, facilitate transactions or manage your account. Legal Obligation Where we are required to process information in order to comply with applicable laws, including taxation, fraud prevention and financial regulations. Legitimate Interests Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. This includes improving our services, maintaining platform security, preventing fraud and operating the marketplace efficiently. Consent Where required by law, we rely on your consent before processing certain categories of personal information, including sending marketing communications or placing non-essential cookies on your device. You may withdraw your consent at any time.
Cookies and Similar Technologies Kelo uses cookies and similar technologies to ensure the marketplace functions correctly, improve your experience and help us understand how our services are used. Cookies are small text files placed on your device when you visit our website. Some cookies are essential for the operation of the marketplace, while others help us improve performance, analyse usage or remember your preferences. We may use cookies to: authenticate users and maintain secure sessions; remember your preferences and settings; improve website functionality and performance; monitor marketplace usage and diagnose technical issues; protect the security and integrity of our platform; and measure the effectiveness of our communications and services. Where required by law, we will obtain your consent before placing non-essential cookies on your device. You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the marketplace.
Analytics We use analytics services to better understand how visitors interact with the Kelo marketplace and to improve the quality, performance and usability of our services. Analytics information may include: pages viewed; navigation paths; time spent on the marketplace; interactions with features; approximate geographic location derived from your IP address; browser and device information; and referring websites. Where possible, this information is aggregated or anonymised and is not used to identify individual users.
Payments Payments made through Kelo are securely processed by trusted third-party payment providers integrated with our marketplace, including Stripe or other authorised payment processors. These providers may process personal and financial information in order to: process payments; verify your identity; detect and prevent fraud; comply with anti-money laundering and financial regulations; facilitate transfers between buyers and sellers; and administer refunds or payment disputes. Kelo does not receive or store your full payment card details. Payment information is processed directly by the relevant payment provider in accordance with its own privacy policy and applicable data protection legislation.
How We Share Your Information We treat your personal information as confidential and will only disclose it where necessary to provide our services, comply with legal obligations or protect our legitimate interests. We may share personal information with: payment service providers; delivery or courier providers; marketplace infrastructure providers, including Sharetribe; website hosting providers; cloud storage providers; customer support providers; email and communication service providers; analytics providers; professional advisers, including accountants, auditors and legal advisers; and regulatory authorities, law enforcement agencies or courts where required by law. We do not sell, rent or otherwise trade your personal information to third parties for their own marketing purposes.

Information Shared Between Buyers and Sellers To facilitate marketplace transactions, certain personal information must be shared between buyers and sellers. Depending on the transaction, this may include: your name; delivery address where applicable; transaction information; messages exchanged through the marketplace; and any other information reasonably required to complete a purchase or sale. Users must only use personal information obtained through the marketplace for purposes directly related to the relevant transaction and must not use such information for unsolicited marketing or any unlawful purpose.

International Transfers Some of the service providers used by Kelo may process or store personal information outside the United Kingdom. Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place in accordance with UK data protection legislation. These safeguards may include: transfers to countries recognised as providing an adequate level of protection; the use of the UK International Data Transfer Agreement (IDTA) or approved contractual clauses; or any other lawful transfer mechanism recognised under UK GDPR. We will take all reasonable steps to ensure that your personal information continues to receive an appropriate level of protection regardless of where it is processed.
Data Security We maintain appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access. These measures include, where appropriate: secure user authentication; encrypted communications; access controls based on business need; secure third-party infrastructure; routine monitoring of platform security; and procedures for responding to suspected security incidents. While we take reasonable steps to protect personal information, no internet-based service or method of electronic storage can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials and notifying us immediately if they believe their account has been compromised.
Data Retention We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to: provide our marketplace services; administer user accounts; maintain transaction records; comply with legal, tax and accounting obligations; resolve disputes; investigate fraud or misuse; and enforce our legal rights. Retention periods vary depending on the type of information involved and our legal obligations. When personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with our data retention procedures. Where we are required by law to retain certain information, we will continue to store that information for the applicable statutory retention period before securely deleting it.
Your Rights Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have a number of rights in relation to your personal information. These rights are not absolute and may be subject to certain legal exemptions. Subject to applicable law, you have the right to: request access to the personal information we hold about you; request correction of inaccurate or incomplete personal information; request the deletion of your personal information in certain circumstances; request that we restrict the processing of your personal information; object to processing carried out on the basis of our legitimate interests; request the transfer of your personal information to another organisation where technically feasible; withdraw your consent where processing is based on consent; and lodge a complaint with the Information Commissioner's Office ("ICO") if you believe your personal information has been processed unlawfully. To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy. We will respond to requests without undue delay and, in any event, within the time limits required by applicable data protection legislation.
Children's Privacy The Kelo marketplace is intended for users aged 18 years and over. We do not knowingly collect personal information from children. Where we become aware that personal information has been collected from a child without the necessary consent or legal basis, we will take reasonable steps to delete that information as soon as practicable. Where a person under the age of 18 wishes to use the marketplace, they may only do so with the involvement and permission of a parent or legal guardian where permitted by our Terms of Service.
Fraud Prevention and Platform Security Protecting the integrity of the Kelo marketplace is essential to maintaining a safe and trusted community. We may process personal information where reasonably necessary to: verify user identities; detect and prevent fraud; investigate suspicious activity; prevent misuse of the marketplace; protect the security of our users; enforce our Terms of Service; and comply with legal or regulatory obligations. Where appropriate, we may share relevant information with payment providers, insurers, professional advisers or law enforcement agencies where required by law or where necessary to protect the legitimate interests of Kelo, our users or third parties.
Third-Party Websites The Kelo marketplace may contain links to third-party websites, products or services operated by organisations that are independent from us. We are not responsible for the privacy practices, content or security of third-party websites and encourage users to read the privacy policies of any external websites they visit. The inclusion of a link does not imply endorsement by Kelo unless expressly stated.
Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our business, our services, applicable legislation or regulatory guidance. Where changes are material, we will take reasonable steps to notify registered users, for example by email or through a notice on the marketplace. The most recent version of this Privacy Policy will always be published on our website and the date shown at the beginning of this document will indicate when it was last updated. Your continued use of the marketplace following any changes constitutes acceptance of the revised Privacy Policy.
Contact Us If you have any questions about this Privacy Policy or the way in which Kelo processes your personal information, please contact us. Kelo Gear Ltd Company Number: 17382226 Email: kelogear@gmail.com Where appropriate, correspondence relating to data protection requests should clearly state the nature of your request to assist us in responding as efficiently as possible.